Support

Here to help, before and after you book.

Whether you are a client with a change to make or still deciding, start with the topics below. If your question is not here, call or write and a member of the team will help.

Common topics

What can we help with?

  • Before you book

    Not sure which service fits, or whether we cover your area? Check your ZIP code or ask us, and we will point you in the right direction.

    See service areas
  • Changing a visit or arrangement

    Hours, days, and duties can be adjusted with notice. Tell us what has changed and we will update your plan with you.

    Send a message
  • Something was not right

    Tell us within a day of the visit. We will listen, and we will return to put it right under the terms of your service agreement.

    Tell us what happened
  • Pricing and quotes

    Every arrangement is priced in a written plan after consultation. If anything on your quote is unclear, ask and we will explain it line by line.

    How pricing works
  • Keys and home access

    Key handling and entry arrangements are agreed during consultation and recorded in your plan. Write to us if they need to change.

    Send a message
  • Working with us

    Questions about roles and applications are handled by our careers team.

    Visit careers

Questions

Asked by clients

Reach us

Talk to the team

Telephone
1-888-MAIDENE
Hours

Monday to Friday: 8:00 to 18:00

Saturday: 9:00 to 14:00

Sunday: Closed

Hours to be confirmed.

Replies
We reply to every enquiry within one working day.

Prefer to write it all down? Send us a message, or book a consultation if you are arranging a new service.