Support
Here to help, before and after you book.
Whether you are a client with a change to make or still deciding, start with the topics below. If your question is not here, call or write and a member of the team will help.
Common topics
What can we help with?
Before you book
Not sure which service fits, or whether we cover your area? Check your ZIP code or ask us, and we will point you in the right direction.
See service areasChanging a visit or arrangement
Hours, days, and duties can be adjusted with notice. Tell us what has changed and we will update your plan with you.
Send a messageSomething was not right
Tell us within a day of the visit. We will listen, and we will return to put it right under the terms of your service agreement.
Tell us what happenedPricing and quotes
Every arrangement is priced in a written plan after consultation. If anything on your quote is unclear, ask and we will explain it line by line.
How pricing worksKeys and home access
Key handling and entry arrangements are agreed during consultation and recorded in your plan. Write to us if they need to change.
Send a messageWorking with us
Questions about roles and applications are handled by our careers team.
Visit careers
Questions
Asked by clients
Reach us
Talk to the team
- Telephone
- 1-888-MAIDENE
- hello@maidene.com
- Hours
Monday to Friday: 8:00 to 18:00
Saturday: 9:00 to 14:00
Sunday: Closed
Hours to be confirmed.
- Replies
- We reply to every enquiry within one working day.
Prefer to write it all down? Send us a message, or book a consultation if you are arranging a new service.